Refund & Return Policy

Return & Refund Policy

At Shop Wave, your satisfaction is our priority. We offer a 7-day return policy from the date you receive your order.

Item must be unused, undamaged, and in its original packaging.
Proof of purchase (order number) is required.
Beauty/skincare (opened), intimate, perishable or personalized items are non-returnable for hygiene reasons.

Email support@shopwaveofficial.store with your order number and reason. Our team will guide you.

Once received and inspected, refunds are processed to your original payment method within 7–10 business days.